Coordinator, Traffic

Job Summary

Responsible for partnering with customers (internal and external) to provide consultation and advice  regarding the movement of goods, materials and samples globally in the most efficient & cost-effective manner as per the department and corporate strategic direction and plan, ensuring the delivery of quality product to the customer.

Acts as a key resource and subject matter expert on traffic processes and shipment requirements to coordinate and prepare all required & logistical and regulatory documentation  related to the movement of freight globally.

Job Responsibilities

• Generate and coordinate all documentation related to the transport of goods and materials globally. Review and confirm all logistical documents are completed accurately & efficiently and filed in an organised filing system.
• Identify and escalate issues to senior coordinate and management if necessary.
• Collaborate with internal departments/customers and act as a resource to assist in the preparation/coordination of documents & scheduling/status notification of shipments globally to ensure effective utilization of freight forwarder services in a cost effective and timely manner. Ensure proactive  follow up on critical high priority shipments, communicating and providing visibility to internal stakeholders.
• Educates and coaches internal stakeholders on traffic processes and shipment requirements
• Communicate with freight forwarder/broker to coordinate shipment instructions and investigate shipmentrregularities. Act as an SME to provide detailed timelines for traffic investigations to internal stakeholders.
• Participate in the development of long term planning to support corporate goals, investigate new technologies, recommend process improvement opportunities and propose more economical traffic patterns to enhance customer service & reduce expenses; Implement and/or support the implementation of continuous improvement initiatives.
• Communicate with internal departments to update and maintain customer profile/shipping instructions in SAP and all related databases.
• Create and maintain internal Standard Operating Procedures and Work Instructions and ensure all procedures with external partners are current.
• Ensure that all shipments are complete with required documentation and oversee the entire shipment process utilizing internal/external systems.
• Update skill database as per role competencies.
• Performs all work in accordance with all established regulatory and compliance and safety requirements.
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

Education

• College or University in a related Logistics discipline
• FITT, APICS, CITT or P. Log an asset

Knowledge, Skills and Abilities

• Must possess excellent communication skills, both verbal and written
• Excellent problem solving skills and ability to work with minimal supervision.
• Ability to manage pressure and meet strict deadlines,
• Good planning and organizational skills.
• Excellent customer service skills
• Must be detail oriented and accurate when processing documentation
• Proactive, positive, enthusiastic and self-driven
• Working knowledge of shipping documentation requirements.
• Working knowledge of SAP

Experience

• 3 years minimum experience in the transportation/customs and logistics industry.