Retail Manager - Ontario & Atlantic Territory

Job Summary

The Manager, Retail Ontario & Atlantic is responsible for leading day?to?day sales execution across both regions. Reporting to the National Director, Retail, this role manages a team of approximately 10 Sales Representatives and ensures consistent delivery of national retail programs at the pharmacy level within the accountable territory.

The Manager oversees territory operations, supports strong customer relationships, resolves field issues as they arise, and uses data and insights to guide performance improvements. This role is essential in driving high?quality execution and supporting commercial success across Ontario and the Atlantic provinces.

Job Responsibilities

• Provide clear day?to?day sales leadership for the Ontario and Atlantic regions, ensuring strong execution of national retail priorities.
• Lead the commercial activities of the assigned territories and support the achievement of regional sales targets.
• Develop territory?level sales and activity plans aligned with national commercial objectives, including quarterly targets and execution priorities.
• Execute promotional and corporate initiatives to maximize corporate profits.
• Build and maintain strong relationships with retail pharmacy partners to ensure exceptional service and consistent in?store execution.
• Manage OPEX for the assigned regions to ensure responsible use of resources and operational efficiency.
• Provide leadership, coaching, and mentorship for direct reports
• Implement training and continuous learning initiatives to strengthen product knowledge, selling skills, and customer relationship management capabilities within the team.
• Use data and analytics to monitor territory performance, identify gaps, and adjust execution plans as needed to drive results.
• Develop and implement effective sales strategies to drive revenue growth, including identifying market opportunities, analyzing competitor activity, and aligning sales initiatives with organizational objectives.
• Utilize data and analytics to track and assess the sales team's performance and make informed decisions to optimize sales strategies and impact.
• Stay informed on industry trends, market dynamics, and regulatory changes to identify emerging opportunities and threats, providing insights to adapt the sales approach accordingly.
• Participate in customer and association conferences of relevance to their region.
• Operate within budget responsibilities for the assigned region to maximize Canadian and organizational EBITDA.
• Participate and lead performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer support and remove barriers; and, communicate and revisit performance expectations to reinforce and encourage high performance culture and a safe working environment for all employees.
• Utilize open, honest, two way communication to build trust-based relationships with employees, business partners and direct leader while continuously improving leadership capabilities by personally seeking feedback and development.
• Create a culture which values trust and provides the opportunity for Employee development and growth in pursuit of our purpose and demonstrating our core Values – Integrity, Teamwork, Courage and Innovation.
• Utilize your networks to attract and hire talent in a comprehensive, differentiated and consistent manner essential to our continued growth; then, onboard new employees by providing a consistent experience that reflects the values and commitments made to candidates during the hiring process.
• Ensure adherence of team members (direct reports) with all compliance programs and company policies and procedures.
• All other duties as assigned.

Job Requirements

• Education

• University degree in Business or Science or equivalent business experience

• Knowledge, Skills and Abilities
  • Willing to travel up to 25% of time, including overnight travel, able to work on weekends
  • Must be a strong, clear and effective communicator (written and verbal)
  • Strong/effective planning and organization skills, coaching skills
  • Must be flexible, reliable, goal oriented and take initiative
  • Must be able to deal with ambiguity, make decisions based upon imperfect information, and thrive in a hyper-competitive marketplace.
  • Must be a skilful negotiator and consensus builder.
  • Bilingual (French) an asset.
• Experience

• Minimum of 5 years of relevant industry experience
• Leadership nice to have