Manager, Site Support

Job Summary

Lead and manage the Manufacturing Documentation Support function for Apotex Operations, ensuring timely, compliant, and high-quality documentation services across Solid and Liquid sites.

Job Responsibilities

Leadership & Team Management

• Recruit, train, and manage team performance.
• Conduct regular performance reviews and coaching sessions.
• Foster a collaborative and growth-oriented team culture.

Documentation & Compliance

• Drafting and review of MMaRs, MPaRs, and BPY reports.
• Ensure documentation aligns with GxP standards and SOPs.
• Act as SME for manufacturing documentation processes.

• Initiate change control and timely manner completion
• Monitor team workload, resource planning
• Drive continuous improvement in the Manufacturing Documentation Support function to enhance service delivery to internal stakeholders.
• Deliver timely, data-driven reports (e.g., metrics, resource needs) with clear analysis to support decision-making.
• Manage team schedules, approve overtime, and monitor attendance to ensure optimal staffing levels that support business continuity and operational needs
• Accurately determine the appropriate change control path, assess potential risks of incorrect decisions, and take corrective actions as needed.
• Coach, mentor, and train Technical Writers and relevant stakeholders to ensure change requests are consistently high-quality and compliant with GxP standards
• Align corporate and departmental strategies with team and individual performance objectives.
• Identify and promote opportunities for process training and cross-training to enhance team capability and personal development.

Cross-Functional Collaboration

• Represent Manufacturing Support in cross-functional meetings.
• Resolve documentation readiness issues and support business initiatives.
• Communicate project priorities and updates to stakeholders.

Systems & Tools

• Utilize SAP, TrackWise, and Microsoft Office applications.
• Develop tools to track and report departmental performance.

Training & Development

• Provide training on documentation systems and templates.
• Support cross-training and professional development of team members.

Culture & Compliance

• Promote a values-driven culture of trust, accountability, and excellence.
• Ensure adherence to company policies and compliance programs.
• Build trust-based relationships through transparent communication while continuously developing leadership capabilities.
• Cultivate a culture of growth and integrity aligned with core values—Integrity, Teamwork, Courage, and Innovation.
• Leverage professional networks to attract top talent and ensure a consistent, values-driven onboarding experience.

All other duties as assigned.

Job Requirements

Education

• Bachelor’s/ Master’s degree in Science / Pharmacy

Knowledge, Skills and Abilities:

• Should be proficient in MS office tools
• Should have excellent verbal & written communication skills
• Experience of working on online modules / software would be an added advantage
• Well-developed interpersonal and team work skills
• Demonstrate leadership and presentation skills.
• Working knowledge of a document management system required.
• Ability to be flexible and multi-task in a rapidly changing environment.
• Ability to complete and coordinate projects with strict deadlines.

Experience

• Minimum 15 years of experience in the pharmaceutical industry.