Associate Director, Project Management Office

Job Summary

Reporting to the Senior Director, Service Delivery, Quality and Vendor Management, and as a collaborative member of the Global Information Services (GIS) Leadership Team, the Associate Director, Project Management Office (PMO) will be accountable for effectively managing and delivering of approved projects and programs and ensure our business partners meet their goals. This position will be responsible for consulting, coaching and mentoring the team and ensure projects/programs are following PMO/Agile management disciplines in delivery. 

The Associate Director, Project Management Office will be accountable for ensuring effective execution of project control frameworks across all PMO projects, and evolve control frameworks in the context of requirements. This position will ensure that appropriate risk mitigation strategies are in place across assigned projects.

This individual will have excellent organization, communication, team and negotiation skills to support the development of collaborative relationships with the business, GIS management, internal teams and vendors/service providers.

Job Responsibilities

• Drive value within the team and across the portfolio to develop better solutions, leverage best practices and achieve an agile and growth mindset while maintaining focus on priorities
• Mentor, coach and develop team members to become accountable decision-makers able to support strategic projects independently and report on progress
• Provide direct leadership, coach, and motivate team members to ensure consistent disciplines are being implemented for managing scope, schedule, budgets, communication, and risks
• Establish and manage governance structures required for successful project implementation
• Contribute to the on-going maturity, quality and speed of transformation delivery through the improvement of agile, project management methods, processes, tools, and best practices
• Provide oversight, direction, and coaching to team members and review project status reports, milestone artefacts, project plans and issue-risk logs for sufficient details and comments for accuracy
• Influence senior leadership team members individually and collectively to drive large-scale change management and transformation projects/programs
• Reviews and assesses skills and capabilities of assigned staff. Seeks opportunities to increase staff capability through training and other methods
• Recognizes opportunities to enhance outcomes through partnerships and builds those required relationships between self, team and other stakeholders
• Work with GIS management in developing KPIs/Metrics and ensure that the performance metrics for project and program delivery are met
• Participate and lead performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer support and remove barriers; and, communicate and revisit performance expectations to reinforce and encourage high performance culture and a safe working environment for all employees.
• Utilize open, honest, two way communication to build trust-based relationships with employees, business partners and direct leader while continuously improving leadership capabilities by personally seeking feedback and development.
• Create a culture which values trust and provides the opportunity for Employee development and growth in pursuit of our purpose and demonstrating our core Values – Collaboration, Courage, Perseverance and Passion.
• Utilize your networks to attract and hire talent in a comprehensive, differentiated and consistent manner essential to our continued growth; then, onboard new employees by providing a consistent experience that reflects the values and commitments made to candidates during the hiring process.
• Ensure adherence of team members (direct reports) with all compliance programs and company policies and procedures.
• All other duties as assigned.

Job Requirements

• Education
  • Undergraduate degree in Science or Engineering or equivalent required

• Knowledge, Skills and Abilities
  • Ability to balance strategic vision and execution capabilities to deliver results
  • Strong bias for action and a continuous improvement mindset
  • Excellent consulting, collaboration and communication skills
  • Demonstrated experience in leading teams through change
  • Strong empowerment leadership skills, allowing team members to make decisions as needed with the guidance of senior management
  • Strong interpersonal skills to be able to influence and generate buy-in amongst diverse stakeholders
  • Excellent presentation skills in a variety of settings with business or technical users in small and large groups

• Experience
  • Minimum 10+years of related project management experience
  • PMP (Project Management Professional) certification
  • Demonstrated track record of success building out Project Management Best Practices – Processes, Tools, Templates, and Governance Model