Manufacturing Systems Support Analyst

Date: Jan 23, 2023

Location: North York, ON, CA, M9L 1T9

Company: Apotex


About Apotex Inc.

Apotex Inc. is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations.  Apotex Inc. exports to more than 100 countries and territories and operates in more than 45 countries, with a significant presence in Canada, the US, Mexico, and India. Through vertical integration, Apotex is comprised of multiple divisions and affiliates including Apotex Inc., focused on generics; Apobiologix, a division of Apotex Inc. focused on biosimilar development; Aveva, an affiliate of Apotex Inc. fully integrated global developer and manufacturer of complete transdermal solutions; Apotex Consumer Products, a division of Apotex Inc. focused on brand name products; and Global Active Pharmaceutical Ingredients (GAPI), a division of Apotex Inc. focused on the manufacturing of active pharmaceutical ingredients (API) for Apotex and third parties. For more information visit:

Job Summary


Under general direction you are responsible for activities related to system and platform administration including private/public cloud and Cloud services and validated Manufacturing systems. Responsible for the build, support and integrity of Cloud and platform services/systems. Develop and promote standard operating procedures. On-Call is required.

Job Responsibilities


  • Build, maintain and support server landscape, including Operating Systems and Hypervisors on all platforms
  • Maintain and support validated Manufacturing systems in conjunction with outside vendors
  • Provide 2nd level support to end-users as related to all deployed platforms and Cloud services
  • To manage personal performance incorporating a commitment to ongoing professional development and continuous learning
  • Provide accurate and complete documentation of processes and procedures to ensure that systems can be supported
  • Work with our validation team to maintain documentation and compliance for GxP systems
  • Will be required to be on-call, where travel may be required to any of the Apotex and/or affiliate sites.
  • Provides input in the development/amendment of standard operating procedures
  • Write programmatic scripts for process and task automation with knowledge of at least one scripting language (such as VB Script or PowerShell)
  • Works in a safe manner collaborating as a team member to achieve all outcomes.
  • Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
  • Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
  • All other relevant duties as assigned.


Job Requirements


  • Education
    • Post-secondary education in computer science or a related field or equivalent work experience.
  • Knowledge, Skills and Abilities
    • Ability to prioritize workload based on risk and business impact with a strong focus on the customer.
    • Proven ability to function in a fast paced and continuously changing environment with, excellent organizational and time management skills
    • Demonstrate ability to make decisions, solve and troubleshoot problems based on analysis, experience and judgement
    • Concise and clear written and verbal communication skills
    • Strong understanding of Hybrid and Multi-Cloud Platforms as well as Virtual and Hypervisor technologies such as (VMWare, Hyper-V etc…), Microsoft Active Directory, Windows Server, Unix/Solaris and Linux Operating Systems
    • Understanding of Thin Client technology (Stratodesk OS etc…) and Hyperconverged environments (Nutanix etc…)
    • Scripting and Automation (VB, PowerShell etc…) skills are preferred
    • A solid understanding of backup systems and strategies for compliance and recovery purposes.
    • Some experience in Pharmaceutical/Process Industry, Consumer Packaged Goods, Information Systems would be an asset
  • Experience
    • Building, deploying, maintaining and troubleshooting Windows, Solaris, Linux physical/virtual servers and backup systems; including multiple platforms
    • 4-6 years experience in the building, support and troubleshooting of Hybrid, Private and Public cloud systems, including Manufacturing based systems (Vendor Certified).


At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

Apotex offers accommodation for applicants with disabilities as part of its recruitment process.  If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.