Representative, Sales (Hamilton to Niagara)

Job Summary

Responsible for providing sales and customer support to assigned pharmacies.

Job Responsibilities

• Secures market share from new and existing customers by personally visiting the pharmacy to manage the account. Duties include: taking inventory (as required), processing returns, and taking orders.
• Negotiates based on a sound understanding of corporate strategies as well as customers’ needs/demands, to achieve net sales targets while controlling trade spend.
• Represents Apotex at pharmacy social events and sporting events, as assigned.
• Attends pharmacy conventions and buying shows as assigned.
• Attends pharmacy education events with local pharmacy associations, when arranged by Professional Affairs department.
• Channels information to office (Key Accounts, Marketing, Professional Services, Sales Directors) regarding any relevant market place issues, including: customer concerns, lost/gained-business, or competitive pricing.
• Keeps abreast of new industry developments and company products, and explains them to customers.
• Liaises with the Accounts Receivable Department to ensure that customer accounts are current, and collects payments from customers, as required.
• Utilizes the SFE/CRM technology tool to enter and maintain all necessary and relevant account information including sales call information, contacts, account performance and all information required to manage the account.
• Analyses sales progress by account. Builds strategic plan to gain/keep market share in each account. Does so by utilizing IMS and SFE/CRM data on a regular basis.
• Develops and works from annual territory business plan.
• Works within an annual promotional budget.
• Responsible for annual business review.
• Submits territory and expense reports on a regular basis (maximum of 4 weeks delay).
• Keeps current with document training and gives training gap reports priority in order to maintain 100% compliance
• Works as a member of a team to achieve all outcomes.
• Performs all work in support of our Corporate Values of Pride, Accountability, Integrity and Diligence; Demonstrates strong and visible support of our values.
• Performs all work in accordance with all established regulatory and compliance and safety requirements.
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

• Education
  • University degree in business or sciences, or equivalent business experience.
• Knowledge, Skills and Abilities
  • Outstanding communication skills (verbal and written) and ability to relate to and meet customer needs
  • Excellent planning, organisation and time management skills
  • Knowledge of the pharmaceutical industry and Apotex products
  • Computer skills of a level that allows for communication via e-mail, and manipulation of data.
  • Ability to skilfully negotiate with stakeholders, to the benefit of the corporation.
  • Valid drivers license. 
• Experience
  • Minimum 3 years successful professional sales experience (preferably in pharmaceuticals).