Service Portfolio Associate Director

Date: Sep 17, 2022

Location: North York, ON, CA, M9L 1N7

Company: Apotex


About Apotex Inc.

Apotex Inc. is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 8,000 people worldwide in manufacturing, R&D, and commercial operations.  Apotex Inc. exports to more than 100 countries and territories and operates in more than 45 countries, with a significant presence in Canada, the US, Mexico, and India. Through vertical integration, Apotex is comprised of multiple divisions and affiliates including Apotex Inc., focused on generics; Apobiologix, a division of Apotex Inc. focused on biosimilar development; Aveva, an affiliate of Apotex Inc. fully integrated global developer and manufacturer of complete transdermal solutions; Apotex Consumer Products, a division of Apotex Inc. focused on brand name products; and Global Active Pharmaceutical Ingredients (GAPI), a division of Apotex Inc. focused on the manufacturing of active pharmaceutical ingredients (API) for Apotex and third parties. For more information visit:

Job Summary


Reporting to the Director, Enterprise Architecture and Service Portfolio Management and working closely with the Enterprise Architecture team, the Service Portfolio Associate Director is responsible for the development, alignment on and delivery of the technology strategy for their assigned portfolio(s). The Service Portfolio Associate Director will focus on the consistent flow of current, accurate, and useful information amongst the various project Steering Committees, the business areas in their portfolio, the Project Management Office (PMO), project managers, and functional managers.  They are the key business contact for communication and escalation for IT activities within their portfolio (projects, changes, incidents and innovation/exploration topics), with focus on the Canadian Commercial activities.

The Associate Director will work in alignment with the enterprise architecture team whose missions are to ensure coherence of our technical solutions, continuously improve our technical environment and IT team and foster communications between IT teams and projects.

Job Responsibilities


  • Primary business stakeholder and relationship manager assigned to a minimum two major business functions within the service portfolio  (RA, R&D, QA, Supply Chain, Manufacturing, Procurement, Shared Services, HR, Commercial, etc).
  • Identifies and documents all service portfolio business strategies, goals and objectives
  • Based on their knowledge of the business architecture and technology in their areas recommend opportunities to leverage technology to meet business objectives to senior leadership.
  • Ensures all initiatives are aligned to all identified service portfolio business strategies, goals and objectives
  • Ensures relevant end to end service portfolio lifecycle management processes are in place and are planned appropriately
  • Collaborate with the business on the creation of business cases and present to senior leadership for approval and funding.
  • Facilitate the cross functional alignment on priorities within the department and proactively resolve resource capacity constraints
  • Ensure portfolio services quality is measured and managed to expectations
  • Manages and communicates service portfolio risk assessments
  • Collaborates with project teams on assessment and implementation of organizational change management initiatives
  • Leads the selection of new technology and/or services within their portfolio
  • Communicates service portfolio dashboards/KPIs
  • Contributes to, and aligns with, enterprise architecture practice
  • Interactions will include: Enterprise Architecture Team, solution architects, Service Portfolio Leaders, Service Portfolio Architects/Analysts, Project Managers, Business Partners, Vendors
  • Coaches and mentors Service Portfolio Architect for success and development
  • Collaborate with the Project Managers and PMO Manager on reporting on status of current projects to Steering Committee members and other stakeholder groups.
  • Forecasting future initiatives resource projections and cost estimates
  • As required, participate and lead performance conversations with employees, including monthly one on ones, to connect on performance; check in on employee’s progress toward achieving Objectives, offer support and remove barriers; and, communicate and revisit performance expectations to reinforce and encourage high performance culture and a safe working environment for all employees.
  • Utilize open, honest, two way communication to build trust-based relationships with employees, business partners and direct leader while continuously improving leadership capabilities by personally seeking feedback and development.
  • Create a culture which values trust and provides the opportunity for Employee development and growth in pursuit of our purpose and demonstrating our core Values – Collaboration, Courage, Perseverance and Passion.
  • Utilize your networks to attract and hire talent in a comprehensive, differentiated and consistent manner essential to our continued growth; then, onboard new employees by providing a consistent experience that reflects the values and commitments made to candidates during the hiring process.
  • Ensure adherence of team members (direct reports) with all compliance programs and company policies and procedures.
  • All other duties as assigned.

Job Requirements


  • University or College Degree 
  • Minimum 5 years business solution and technology delivery experience
  • Experience in a global organization in the pharma, food or cosmetics industry would be a definite asset
  • Proven track record for working effectively with technical and business functions
  • Proven project delivery experience
  • Understanding of software development lifecycle and lifecycle management for all IT relevant solutions and capabilities
  • Strong analytical skills required in identifying problems, validating and making recommendations
  • Excellent interpersonal, communication and documentation skills
  • Demonstrated ability to originate or initiate new and unique ideas to business/technical problems
  • Proven ability to function in a fast paced and continuously changing environment
  • Excellent organizational and time management skills with ability to manage multiple priorities to accomplish objectives and goals anticipating and adjusting for problems and interruptions/roadblocks
  • Excellent presentation skills in a variety of settings with senior leadership, business or technical users in small and large groups

At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

Apotex offers accommodation for applicants with disabilities as part of its recruitment process.  If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.