Supplier Relationship Management (SRM) Specialist

Job Summary

Reporting to the Manager , Supplier Relationship Management (SRM), the Specialist, Supplier Relationship Management is responsible for engaging with suppliers to ensure that category strategies are fully realized and more value is derived from supplier relationships. They are responsible for finalizing, managing and tracking the compliance to contract and are accountable for their SRM  operational excellence for key categories/suppliers assigned to them under supplier segmentation.

Job Responsibilities

• Support the development of a “best-in-class” SRM practice – including SRM processes and for driving standard processes and performance metrics.
• Supports the implementation of the SRM program with implementation roadmaps in co-ordination with Global Category Managers, Global Indirect Procurement
• Support the Global Category Manager, Global Indirect Procurement, for contract management tracking and reporting
• Responsible for gathering and addressing key supplier performance feedback
• Resolve supplier issues and when required and escalate based on defined governance
• Responsible for managing service level agreements in collaboration with the business based on defined roles and responsibilities
• Contribute to and take ownership of designing, generating monthly supplier status analysis and reports on supplier relationship management (SRM) activity.
• Responsible for on-going supplier performance reviews (survey based). Collect feedback from key stakeholders and provide a consolidated reporting on supplier performance based on the criteria defined in the SRM framework.
• Support periodic supplier reviews with category managers and business stakeholders to assess supplier performance and contract compliance and take corrective action
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

• University degree in a related field
• 5-7 years of relevant procurement experience
• Supplier Management or Vendor Management experience is required for this role
• Experience working in a highly regulated and compliance driven scientific, manufacturing or technical organization, preferred
• Demonstrated proficiency with global enterprise procurement systems including Contract Lifecyle management and Supplier Relationship Management systems, preference for SAP, Ariba, or SMART by GEP
• Demonstrated ability to build credible and trusting relationships with stakeholders and suppliers
• Team focused individual contributor with strong interpersonal skills that works well in a global matrix environment
• Attention to detail, excellent organization skills, ability to multi-task and meet tight deadlines
• Flexible and adaptable, with the ability to work effectively in ambiguous situations
• Excellent project management skills
• Advanced communications skills (written, verbal, and presentation skills)